khela88's Privacy Policy

Section 1 Introduction and Scope

khela88 is an online gaming platform that provides casino games, slots, live casino, and sports betting services for players in Bangladesh. This privacy policy ("Policy") explains how personal information of khela88 platform users is handled.

This policy applies to khela88's website, mobile app, and all associated digital channels. By using the platform, you acknowledge that you have read, understood, and agreed to the terms of this policy. This privacy policy must be read alongside our Terms and Conditions, as both documents together define the legal relationship between you and khela88.

In this policy, "we", "us", or "khela88" refers to the organisation that operates the platform. "You" or "user" refers to any person who has registered or is browsing the platform.

Section 2 Types of Information Collected

khela88 may collect the following types of personal information:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth
• National ID number or passport number (for identity verification)
• Copy of photo ID (during KYC verification)

2.2 Contact Information

• Email address
• Mobile number
• Current address

2.3 Financial Information

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Deposit and withdrawal transaction history

2.4 Technical and Behavioural Information

• IP address and device information
• Browser type and operating system
• Login time and date
• Game history and betting activity
• Session information and page visit patterns

Section 3 How Information Is Collected

We collect information in several ways:

• Registration form: Information you provide directly when opening an account.
• Identity verification process: Documents uploaded during KYC (Know Your Customer) completion.
• Transaction processing: Financial information automatically collected when making a deposit or withdrawal.
• Cookies and technology: Technical information automatically collected while browsing the platform.
• Customer support: Information provided when contacting us via live chat or email.

Section 4 Purpose of Using Information

khela88 uses collected information for the following specific purposes:

4.1 Account Management

Creating, verifying, and securing your account and confirming your identity. This verification process is essential to prevent fraud on online gaming platforms.

4.2 Service Delivery

To properly provide game access, deposit and withdrawal processing, bonus and promotional offers, and 24/7 customer support.

4.3 Security and Compliance

To comply with anti-money laundering (AML) and fraud prevention regulations, detect unusual account activity, and maintain overall platform security.

4.4 Responsible Gaming

We monitor your gaming behaviour to identify early signs of problem gaming and provide support where needed. Our detailed guidelines on responsible gaming explain these measures.

4.5 Communication and Marketing

Sending emails or SMS about bonus offers, new games, or important updates with your consent. You can opt out of marketing communications at any time.

Section 5 Sharing Information with Third Parties

khela88 does not sell your personal information. However, certain information may be shared with third parties in the following circumstances:

• Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment service providers.
• Game software providers: Game providers such as Pragmatic Play, Evolution, JILI, and PG Soft may receive limited technical information to operate their games.
• Technology service providers: Trusted technology partners for platform hosting, cybersecurity, and analytics services.
• Legal obligations: Providing relevant information in response to legal orders or investigations by competent authorities.

For any sharing of information with third parties, we ensure that the relevant party has taken adequate measures to protect that information.

Section 6 Data Storage and Security

We apply industry-standard security measures to protect your information:

While we make every effort to maintain the highest level of security, no method on the internet is completely impenetrable. If you notice any suspicious activity, please contact our customer support immediately.

Section 7 Cookies and Tracking Technology

khela88 uses cookies and similar technologies to ensure the platform functions correctly and to improve the user experience. The different types of cookies are described below:

• Essential cookies: Required to maintain login sessions, security verification, and core platform functionality. Disabling these will prevent the platform from working properly.
• Functionality cookies: Used to remember your preferences and customise the user experience.
• Analytics cookies: Collect anonymous statistics to understand which parts of the platform are used most.

You can manage cookies through your browser settings. However, please note that disabling essential cookies may prevent you from logging into your account.

Section 8 Your Rights

As a user of the khela88 platform, you have the following rights over your own information:

• Right to access: You can request to know what information we hold about you.
• Right to correction: You can request correction of inaccurate or outdated information.
• Right to deletion: You can request deletion of information that falls outside any legal retention obligation.
• Right to restrict processing: You can request that the use of your information for specific purposes be paused.
• Right to opt out of marketing: You can withdraw from promotional communications at any time.

To exercise these rights, please contact our customer support via email or live chat. Identity verification may be required to process your request.

Section 9 Protection of Minors

khela88 is strictly an adults-only platform. Registration or use of the platform by anyone under the age of 21 is strictly prohibited.

We do not knowingly collect information from anyone under the age of 21. If a user registers by providing false information about their age and this is subsequently proven, the relevant account and all associated data will be deleted immediately.

If you suspect that a minor known to you is using this platform, please notify our customer support. Detailed steps for protecting minors are described on our responsible gaming page.

Section 10 Policy Changes

khela88 reserves the right to update this privacy policy due to legal changes, technological developments, or business needs. For significant changes, we will notify you in the following ways:

• A clear announcement of the changes will be posted on the website.
• A notification will be sent to your registered email or by SMS.
• The "Last Updated" date at the top of the policy will be revised.

Continued use of the platform after the updated policy is published will be taken as your agreement to the new policy. If you do not agree with the updated policy, you may request that your account be closed.

Section 11 Contact Us

If you have any questions, requests to correct information, or complaints about this privacy policy, please contact us:

Any privacy concerns you have are very important to us. To learn more about us, visit our about us page, where khela88's goals and values are described.