FAQ
khela88 FAQ — Deposits, Withdrawals and VIP
Here you will find detailed answers to common questions about depositing and withdrawing money, VIP cashback, live casino, and responsible gaming. From opening an account at khela88 to making your first deposit, withdrawing bonus winnings, and accessing VIP benefits — every step is covered clearly on this page. The Responsible Gaming Guidelines and Terms and Conditions are also discussed here.
Table of Contents
Withdrawal
How to Withdraw Money
After submitting a withdrawal request at khela88, the money typically arrives in your bKash, Nagad, or Rocket account within 1 hour. You will receive a notification once the process is complete. Providing the correct mobile number reduces the chance of any delay.
If your request is pending, first check that your account details and payment number are correct. If it has been pending for more than 1 hour, contact khela88's 24/7 live chat and provide your transaction ID. Issues are usually resolved quickly.
The minimum withdrawal amount from khela88 is ৳800. This applies to bKash, Nagad, Rocket, Upay, and bank transfer — all methods. If your balance is below ৳800, the withdrawal request will not be accepted, so please check beforehand.
Bonus funds cannot be withdrawn directly. The khela88 welcome bonus has a wagering requirement — after placing bets worth 15 times the bonus amount, you can withdraw winnings from the bonus. Example: if you receive a ৳1,000 bonus on a ৳1,000 deposit, you must wager ৳15,000.
Yes, withdrawals at khela88 are available 7 days a week, 24 hours a day. There is no difference between Friday–Saturday or day and night — submit your request at any time and it will be processed within 1 hour. Log in at khela88 Login to make a withdrawal whenever you like.
VIP
VIP and Cashback
khela88 has three VIP levels: Bronze, Silver, and Gold. Bronze offers up to 0.3% weekly cashback, Silver offers 0.5%, and Gold offers 0.8%. You can see the full benefits of each level on the khela88 VIP page.
VIP members receive weekly cashback along with priority customer service, early access to special promotions, and dedicated account management. These benefits increase as you move to higher levels. Staying regularly active noticeably improves the quality of service you receive.
Cashback is calculated on the net loss for that week (total losses minus total winnings). Example: if someone is at the Silver level and has a net loss of ৳20,000 for the week, the cashback will be ৳20,000 × 0.5% = ৳100. This is the maximum cashback rate for that level.
At khela88, you naturally move up to higher VIP levels by playing regularly and staying active. The more time and activity you put in, the faster you can go from Bronze to Silver and from Silver to Gold. There are no specific turnover thresholds; consistent play is what matters.
Deposit
Deposit Questions
To deposit with Nagad at khela88, log in to your account, go to the deposit option, select Nagad, and send the payment to the designated number. Your balance updates instantly once the payment is complete. The minimum deposit is ৳300.
A bKash deposit usually reflects in your khela88 account within a few minutes. If your balance has not updated after some time, contact live chat with your transaction ID and it will be verified and resolved promptly.
To start any game at khela88 — slots, live casino, or sports betting — the minimum deposit is ৳300. This applies equally to all payment methods. You can browse the games on the Slot Games page beforehand.
khela88 supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla, BRAC Bank, and other major banks). The minimum deposit is ৳300 for all methods.
khela88 has not published any separate processing charge on deposits. Your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply their own charges according to their own terms. Contact khela88 live chat for more details.
Responsible Gaming
Limits and Controls
You must be 21 years of age or older to participate in any casino or betting activity at khela88. Age is verified during account registration. Accounts that do not meet this requirement may be suspended.
Some warning signs: spending more than your budget, repeatedly playing to recover losses, cutting into time with family or work to play, and being unable to stop. If you notice these, visit the responsible gaming page for support.
khela88 offers the option to set a deposit limit as part of responsible gaming. Using this feature lets you control your own spending. It can be activated from your account settings or with the help of the support team.
khela88's support team is always ready to help. You can also contact government and private helplines in Bangladesh for mental health support. The responsible gaming page has further resources.
Yes, khela88 offers both cooling-off (a break for a set period) and self-exclusion (a longer-term exclusion). To use either option, speak directly with support and they will take action promptly.
Live Casino
Questions about Live Casino
In live roulette, a spinning wheel contains numbers from 0 to 36. You place bets on a specific number, a colour (red/black), or a group of numbers. The dealer spins a ball — wherever the ball lands is the result. khela88 offers roulette tables from Evolution and Pragmatic Play Live.
In baccarat, you bet on Player, Banker, or Tie. Both sides are dealt cards; the side whose total is closest to 9 wins. Tens and picture cards have a value of zero. It is straightforward, fast, and available with a live dealer at khela88 casino.
Yes. khela88's live casino is fully mobile-friendly and can be played directly in the browser. Apps are also available for Android and iOS through official channels. The live stream is clear on small screens and placing bets is easy.
Yes, khela88 has several card games familiar to players, including Teen Patti Joker and Teen Patti 20-20. Andar Bahar is also available in both live and software formats. These games are very popular with South Asian players and their rules are relatively simple.
If you lose connection during a live game, the game record is saved on the server. When you reconnect, you will see the result, and any winnings will be added to your balance. If there is an issue, contact khela88 support with your transaction ID.
Have more questions? Contact us directly
If you could not find the answer to your question on this page, khela88's support team is available 7 days a week, 24 hours a day in both Bengali and English.
Live Chat
Click the chat icon at the bottom right of the website — you will usually get a response within a few minutes. Support is available in Bengali.
Email Support
For detailed queries on complex matters, write to us at: [email protected] — both Bengali and English are accepted.
24/7 Support
Night or day, on holidays — support is available at any time. You can find more information on the About Us page.